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Emotional Branding Workshop with Scott Deming

Nov 10, 2016 from 8:00 am to 12:30 pm
Marriott Syracuse Downtown, Syracuse, NY
Event Summary

Scott Demin

 

Move your customers from "satisfied" to "LOYAL"

What do your customers really think of you and your service? How effective are your verbal and written communication skills? Do your customers GET YOU? Are you getting in front of them, even when you can’t be there?

Emotional Branding: The Ultimate Customer Experience Workshop will show you how to become a better communicator and a more effective “zero cost” marketer. This workshop will help you to have a greater understanding of your customer’s expectations, their perception of you, and ultimately how to move a customer from satisfied to loyal.  This program is interactive and participatory, using case studies, role playing and exercises.  You will learn how to focus on the needs, desires and expectations of your customers, as you create unique selling propositions, marketing campaigns and purpose in your proposition. 

EMOTIONAL BRANDING: The Ultimate Customer Experience Workshop
Thursday, November 10, 2016
8 a.m. to 12:30 p.m. (includes breakfast)
Marriott Syracuse Downtown
100 E. Onondaga St., Syracuse

 

Event Details

EMOTIONAL BRANDING: The Ultimate Customer Experience Workshop
Join us at the newly refurbished Marriott Syracuse Downtown (formerly Hotel Syracuse) for a motivational workshop that will change how you do business.

Start with our complimentary breakfast and networking at 8 a.m.

In this seminar, you will:

  • Discover the difference between Different and Better
  • Learn the true meaning of Innovation and how to innovate in your own business
  • Learn how to create effective, zero-cost direct marketing
  • Offer solutions above and beyond your industry’s typical offerings
  • Learn to communicate with complete clarity, eliminating assumptions and mistakes
  • Learn the definition and importance of “Perceptual Reality” and how to align your perception with theirs
  • Stay top of mind with every customer, creating a personal and professional brand of “belonging”

Scott Deming takes his thirty plus years of business ownership, board positions, working with small, independently owned companies as well as multi-national, publicly traded corporations, employee relationship expertise, customer experience savvy, and wraps it into the most comprehensive, easy to implement, and energetic program you have ever seen. 

ABOUT SCOTT:

Scott Deming is a seasoned sales, communications and marketing professional with over thirty years of corporate experience, board positions, and business ownership, including over twenty years as owner/operator of a national advertising and marketing firm.  Scott has worked with multi-national corporations, as well as mom and pop companies across the globe, both in business to business and consumer brands, helping them to differentiate, decommoditize, become more productive, profitable and sustainably successful. 

 

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Marriott Syracuse Downtown
100 East Onondaga Street
Syracuse, NY, 13202

Nov 10, 2016 from 8:00 am to 12:30 pm
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